The phone reception is an essential function to the company, this is a positive image of it. How to succeed this first contact with the outside world?
A good phone reception and a hotline demonstrate a good internal organization of the company. This first contact should be privileged to meet the ongoing requirements of the correspondents.
Two options are available:
=> Internally, the physical and telephone reception of your partners in your switchboard receptionist is an essential function in your business that conveys your values.
=> Externally, the telesecretariat (or remote secretarial) and telephone debit enable the businesses and the liberal professionals to entrust the management of their phone calls to a specialized company.
You can also combine the two solutions by extending the hours of your internal reception by an external host.
Quality of phone reception
A telephone reception of quality meets a predefined procedure by the company and a speech frame is usually drafted to lead to better maintenance.
Calls Management of a company requires some organization to provide quality service to all its partners to reflect a positive image of the first contact.
The quality of phone reception also requires the drafting of a charter by the entire staff, from the switchboard to the receptionist, through its leaders, all must be involved and engage towards this phone charter.
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