The Phone Reception

The phone reception is an essential function to the company, this is a positive image of it. How to succeed this first contact with the outside world?

Telephone answering organisation

A good phone reception and a hotline demonstrate a good internal organization of the company. This first contact should be privileged to meet the ongoing requirements of the correspondents.

Two options are available:

=> Internally, the physical and telephone reception of your partners in your switchboard receptionist is an essential function in your business that conveys your values.

=> Externally, the telesecretariat (or remote secretarial) and telephone debit enable the businesses and the liberal professionals to entrust the management of their phone calls to a specialized company.

You can also combine the two solutions by extending the hours of your internal reception by an external host.

Quality of phone reception

A telephone reception of quality meets a predefined procedure by the company and a speech frame is usually drafted to lead to better maintenance.

Calls Management of a company requires some organization to provide quality service to all its partners to reflect a positive image of the first contact.

The quality of phone reception also requires the drafting of a charter by the entire staff, from the switchboard to the receptionist, through its leaders, all must be involved and engage towards this phone charter.

Find a Job

There is no magic formula, you just prepare well.

Whether you are a student, beginner, experienced or senior, you must be well prepared. Therefore, you receive regular application rejection letters, it is very demotivating and demoralizing.

=> How to bounce back and get noticed?

=> Where to find jobs matching your profile?

=> How to apply, should rework his resume?

=> What are the keys to success?

In all cases, it is often the little details that make all the difference.

The various tools to find a job

You are actively seeking employment and it is a subject to an obstacle course.

However, there are various tools to help you find an appropriate job, if possible, your profile and your skills, namely:

=> Job offers available on multiple media: websites, newspapers, business sites.

=> Various organizations that support you and are at your disposal, such as:

- Employment centers.
- Association for Executive Employment concerns the private sector executives and graduates of higher education.

=> Consulting firms, such as:

- The recruitment agency: many companies use their services to hire their future employees.
- Headhunters: they are commissioned by a company and are actively seeking a precise and competent person to a clearly defined function, often of high level.
- Outplacement: is a device used by some companies to ensure the professional development of their employees in the event of breach of contract with them.

=> The job fair: recruitment fair that brings together many companies that are likely to propose a job to candidates seeking employment.

How To Establish a Payslip?

According to the labor code, the employer must provide a pay slip for his employee with the payment of his salary. Although there is no prescribed form for payslip, be aware that certain terms are mandatory and others prohibited.

1. The mandatory information to establish a payslip

To establish a payslip correctly, you must make appear:

Your information:

- company name;

- address;

- identification number

- the identification code of your business activity;

- and the name of the organizations for the payment of social security and family benefit contributions receiving your social contributions.

Information about your employees:

- name;

- address;

- social security number;

- current job;

- position that the collective agreement to which it belongs.

Gross wages consists of:

- base salary calculated on a flat rate or an hourly rate multiplied by the number of hours worked;

- possible bonuses (seniority, exceptional...);

- overtime calculated on the increased hourly basis;

- paid leave.

Social and tax contributions you pay to the relevant bodies:

- social security;

- unemployment insurance;

- retirement;

- general social contribution...

Amounts not subject to contributions, such as reimbursement of business expenses;

The net salary. This is the amount actually received by your employee. It is the gross salary to which you add the amounts that are not subject to contributions, result that you take the sum of the tax and social contributions;

The payment date of net salary;

The mention of unlimited conservation obligation for pay bulletin by the employee.

When making a pay bulletin, you can also include:

- paid leave dates given by your employee during the mentioned period;

- the management of transport costs and food costs (restaurant tickets for example).

2. Prohibited references to establish a payslip

Make payslip is also taking every precaution to stay within the law. Thus, to establish an earnings statement in order, you can not mention any evidence related to the exercise of the right to strike and trade union activity. Not worked hours during a strike must be classified as "unpaid leave" and hours of labor delegation are included in the normal working time.

Type of Employment Contract: Open-Ended Contract

The open-ended contract is a contract of generic work. It is between two people, the employer and the employee for an indefinite period of time. It obeys a certain formalism, both in its conclusion and in the breach, to best ensure the rights of the employee.

What does the employment contract contain?

Although no writing is required by law, in practice, employers almost always sign an employment contract with the employee. In the contract occur the following particulars:

- function that the employee will occupy in the company;

- workplace;

- working time;

- remuneration;

- paid leave;

- duration of the test period;

- notice period of termination of the contract;

- various clauses can be added: non-competition, non-disclosure of the methods of work, prohibition to mention the details related to the business activity on social networks, etc.

In the absence of agreement, the employee is entitled to ask his employer copy of the prior declaration to hiring.

The open-ended contract can be changed?

At the end of the trial period, the contract becomes final. The starting conditions on which both parties have agreed, are subject to change. There are three types of changes:

- change in working conditions: redistribution of working hours, new task assigned to the employee, transfer of the head office, etc. The employee can not in principle oppose, or risk dismissal;

- Personal reasons: working hours, remuneration, nature of the job, etc. The employee must give his express consent by a writing. He can not be compelled by his employer;

- economic reasons, when the company is in financial difficulties. The employee may refuse the changes in his working conditions. He exposes himself in this case a redundancy.

Under which conditions the open-ended contract shall end?

Open-ended contract is broken in the following cases:

- conventional rupture: both parties are separated amicably;

- resignation of the employee;

- voluntary departure for retirement decided by the employee;

- dismissal for personal reasons: the employee was at fault;

- dismissal for economic reasons: the company is in serious trouble;

- retirement from office by the employer;

- major force: fire, flood, etc.

Breach of contract is accompanied by returning the employee to three documents: a certificate of employment, a receipt for final settlement and a certificate for employment center.

The professionals at your service

- Operators

- HR departments

- Lawyers

- Town Halls

- Employment tribunals

What is Factoring?

Factoring is a solution of companies receivables management, allowing them to benefit from funding to substitute for traditional bank loans or complete them.

Factoring is based on the sale of receivables to a specialized institution, the factor which enables the company to meet its cash requirements and be accompanied in all its stages of development.

And factoring includes customers warranty, collection and management of regulations.

It just sat on information and credit insurance in the receivables management system: a flexible solution through a cash contribution following the changing of the business needs.

Who is factoring for?

Factoring is open to all companies working themselves with companies or public bodies, regardless of their size and industry, whether exporting or not.

Increasingly, the growing demand for competitiveness highlights the advantages of outsourcing of receivables management for better concentration on the business core, raising the quality of services offered to customers and better meeting business objectives.

At the same time, business efficiency increases and management or production costs are reduced or stabilized.

Through factor, receivables due are transformed into cash contribution and costs are controlled.

Why factoring?

Securing and financing receivables are among the main concerns of the entrepreneur.

Effective management of this position is therefore essential to:

• enable the development of sales,

• while reducing costs and risks associated with days sales outstanding and unpaid.

Factoring is a permanent solution to short-term finance: risk prevention, rapid financing of receivables, monitoring, reminders and accounting. By outsourcing the management of customer receivables, the company provides three advantages:

• transform fixed costs into variable costs,

• optimize the administrative management,

• secure financial management.

The weight of customer accounts in a company represents on average 40% of its assets.

How To Create a Real Estate Business

The creation of a real estate business will take about two weeks. You must write the status, to register it, publish notice of creating your real estate business in a legal gazette. After that, you can proceed with the registration of your real estate business.

What conditions are required to create a real estate company?

You must be at least two people to create a real estate company and each of you must provide input. If one of your partners is a minor, he must obtain the consent of his legal representatives.

What records do you collect?

You must request a registration statement. 

You can also contact a business formalities centre which will give you a list of documents to submit to register your real estate company.

What steps to do before filing the registration file of your company?

You must prepare and sign the articles. You will have to complete the registration in a tax center. 

If the articles do not mention the name of the manager, you must name it before registering your company. You can specify:

- an individual;

- a corporation (company, enterprise);

- an association.

You choose your headquarters of your company and gather documents proving that the premises are kept busy. It can be an utility bill, a rent receipt, etc.

You must also be published in a legal gazette the creation notice of your company.

What will happen when you drop the registration file of your company?

You have gathered the necessary documents. Your company will then be registered with the Trade and Companies Register. It will be officially created when a notice is published in the  Official Bulletin of Civil and Commercial listings.

How To Define The Management?

Management is the set of organizational technical resources that are implemented for the administration of an organization, including the art of directing people to obtain satisfactory performance. These resources can be financial, human, material or others. It means a business organization, administration or even an association.

There are two horizons in the conduct of organizations: operational horizon and strategic horizon:

1. The strategic horizon is at the department which sets the broad guidelines of the organization, the overall policy, long-term conduct, the choice of strategies, conducts studies and implements forecasts.

2. The operational horizon refers to conduct, daily, current affairs and the implementation in detail, the policy dictated by management.

In sum, the management is to be expected (the goals and means), organize (the means and methods to achieve the goals), order (make decisions and give directions), coordinate (the actions and functions) and control (actions and compare the results to the objectives).